![]() ![]() If you encounter problems, please read the Troubleshooting FAQ. QUICK START If you don't have FreeSpace 2, get it from Good Old Games (GOG). If you use Linux or Mac OS X, please see the other installation methods: This installation method is the one where you download everything yourself and then put things where they should go. The FreeSpace Universe Reference Project.I really need to get this working so please advise. I start the full backup immediately after pressin ok, and 10 seconds later, I get the same message again. I boot from the newly created WinPE, acronis starts and I select the hard drive of the notebook to be backed up on an external USB hard disk. I can open the manager, and I create a fresh WinPE cd which also is created succesfully. ![]() Did the same installation procedure and installed BackupAndRecovery with success. Thank you in advance for your cooperation, will be waiting for news from you!ĭear, In order to make sure that there is nothing wrong with the notebook, I have taken a new notebook with a clean image on it. I'd also like to ask you to contact me regarding trial version expiration period - I think, I will be able to help you with it. Should you have any further concerns or something's still confusing you - just leave a comment here, we will be glad to help! I would appreciate if you could kindly keep us posted regarding the issue. (Case number can be sent via PM in order to avoid publicizing your sensitive information). Exact sequence of steps performed before you encountered this issueĪfter that s ubmit a support request with this data attached, and let me know the case number so that I could make sure it is handled in a proper way. Should the issue be present after the SnapAPI update/in both data and disk backups, we will need to take a look at the logs and state of the product.( Please, kindly pay attention to the fact that this SnapAPI version suits ONLY Acronis Backup and Recovery Corporate product line, Acronis True Image will not work with it and may get corrupted after its installation). Should the issue be present only in Full backup creation, please, update the SnapAPI to the latest version and test, whether it solves the problem.Please test the full backup and the data backup creation to see whether the issue still persists (and if it does, whether it is present in both types of the backup).You can find detail explanation and instructions here. Change the size of snapshot created and the target folder for it.In order to localize the issue I would like to ask you to do the following: It's difficult to say for sure without logs and Acronis Info, but I assume it somehow fail to save the snapshot to that particular folder. It is saved by default to the Temp folder and may take plenty of space. Since the issue is not with the Temp folder, then I can assume that there are some difficluties with snapshot creation. Welcome to Acronis Forum, we're glad you joined us! Thank you for finding time to share your concern with us, I will be glad to assist you! As I am using a trial version, my trial period is almost ended and I really want to make sure that I can backup and restore images with this software in a decent way. I have 60 GB of Free space on the hard disk, so that can't be the problem neither. I already tried to clean the TEMP file, but there is nothing in it. So the same problem as indicated in the messages above. When I start the backup procedure, it seems to start running, but after 10 seconds, it indicates that the backup failed. Error code: 267.ĭear, I am evaluating the Acronis Backup and Recovery 10 and I am running into problems when I want to backup a single hard disk of a new dell E6500 notebook with XPPo on it to an external harddrive. I have a simmalair problem with an other workstations with the following error: Message: Failed to run the backup and recovery engine. Owner: 'Simple backup task' failed: 'Failed to run the backup and recovery engine.įields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe Some workstations i can run a backup perfect and at some workstations every backup fails, de loggen of de failed backup ![]()
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